Why book with us?

• We are a Boutique travel company based in New Zealand and Australia.
• Our multicultural team of experienced Travel Consultants makes direct contact with you.
• We create tailor-made itineraries for a unique experience.
• We assist you during your trip if you need it.
• We love chocolate, French cheese and a good laugh!

Our guaranties 

• Antipodes Travel is a registered New Zealand business (n° 1568835). Our address is Capitol Building, 67 Princes St, Dunedin 9016, New Zealand.
• Antipodes Travel was founded in 2004 in Dunedin, New Zealand, and also has an office in Australia.
• Antipodes Travel has been awarded a Qualmark Silver Sustainable Tourism Business Award by Tourism Industry Aotearoa (www.qualmark.co.nz). As such, we follow their code of conduct and ethics.
• Antipodes Travel holds concessions from the Department of Conservation (www.doc.govt.nz) that give our guides the authority to lead groups on hiking tracks and protected terrain. These concessions are obligatory in New Zealand in order to accompany clients.
• The agency holds a transport licence to hire vehicles for group tours.
• We are a member of Dunedin Host, Dunedin’s tourism association.
• We are qualified by Tourism Australia as Aussie Specialists.
• Antipodes Travel has public liability insurance with Vero Insurance.

Price

The prices indicated in your quote are based on the rates provided by the service providers. These prices are subject to change in the event of product or service unavailability or if the service providers make any changes. Antipodes Travel and its partners commit to providing the advertised product or a similar alternative.
Our prices include our operating costs: reviewing your request, providing advice, preparing quotes, making reservations, compiling your travel documents and vouchers, and offering assistance throughout your trip. This is why, for complete itineraries (accommodation + vehicles + other services), our quotes are presented as a package with a total price rather than itemized pricing. 
Our prices do not include: passport and visa issuance fees; airport taxes and departure taxes; beverages, tips; exceptional expenses resulting from unforeseen events (strikes, weather conditions, etc.); insurance (except those mentioned in the quote); any changes in the GST (VAT) rate or the introduction of a new government tax.

Changes

If Antipodes Travel is unable to provide one of the services included in the accepted quote, we will make every effort to offer you a similar alternative.

If the client wishes to make changes after accepting the quote, Antipodes Travel will do its best to accommodate these modifications. However, if our service providers impose penalties, we will be required to pass these costs on to you.

Currency

Our prices are published and invoiced in New Zealand dollars (NZD), in Australian Dollars (AUD), and in Euros (EUR), depending on the destination. As an indication of pricing, you can consult www.xe.com for conversion into your currency. We cannot be held responsible for any variations in the exchange rate. 

Payment

We accept payments:
– By international bank transfer in NZD, AUD, and EUR (as indicated on the invoice). Transfer fees are at your expense, and the full amount must reach us.
– By Visa, Mastercard or American Express, via the secure payment gateway on our website. A 3% processing fee applies to card payment. . 

Deposit

Payment of the deposit implies acceptance of our terms and conditions.

Once the quote is accepted, we require a 30% deposit of the total amount, plus full payment for any domestic flights, for bookings made more than 30 days before the arrival date.
The remaining balance must be paid 30 days before arrival.
For bookings made less than 30 days before arrival, the total amount must be paid at the time of confirmation. 

Cancellation

Antipodes Travel reserves the right to cancel any reserved services if we do not receive payment of the balance at least 30 days before your arrival. 

For total or partial cancellations more than 45 days before arrival: 30% of the total trip cost.
For total or partial cancellations between 45 and 15 days before arrival: 50% of the total trip cost.
For total or partial cancellations between 14 and 10 days before arrival: 75% of the total trip cost.
For total or partial cancellations less than 10 days before arrival: 100% of the total trip cost.

Refund Procedure

• If you have paid by credit card via our secure payment postal, your card will be refunded on the condition that your card is still valid at the moment of the refund. Otherwise we will have to refund you via bank transfer, in which case any fees are your responsibility.
• If you have paid by bank transfer, we will refund you by bank transfer. Any associated fees are your responsibility. 
• In the case of a refund by bank transfer following the cancellation of a service for reasons that are outside of our control (cancellation by a provider due to bad weather, for example), any associated transfer fees remain your responsibility. 
• In the case of cancellation where you are able to shift this trip to dates within the next 12 months, your deposit will be transferred (any non-refundable fees will be deducted from this amount, such as domestic flights paid in their entirety upon reservation, or certain deposits already paid to suppliers). 
• Cancellations or changes must be received by our agency during the opening times and days of our agency in New Zealand (Monday to Friday, from 8am to 5.30pm). Be aware of bank holidays and time differences. 
• Administrative costs and plane tickets that you have confirmed via our services are non-refundable once the deposit has been paid. 
• The cancellation conditions are different for campervans and for certain special events such as concerts, sporting events, galas, New Year events, and cruises. These conditions will be specified in your quotation. 
• In the event that services booked via Antipodes Travel are cancelled by the supplier (generally due to bad weather), and you cannot shift this to another day, we will refund the amount of the activity upon presentation of written proof of cancellation by the provider. 
• Once you have started your trip booked with us, if you wish to cancel activities or services that you have reserved via our agency, certain fees can apply depending on the providers. Please contact us to find out about their cancellation policies. 

Additional insurance

Cancellation, baggage, and repatriation insurance are not included in our pricing. We strongly advise that, upon confirmation with our agency, you subscribe to an additional insurance that covers the risks of cancellation, loss of baggage, repatriation, hospital, and medical fees. 

Refunds and claims

Any unused service or interruption to your trip due to the traveler will not be eligible for any refund. No refund can be claimed if the client cannot present the necessary identifying documents (ie. Passport) or visas necessary for entering the country. Antipodes Travel cannot be held responsible for transport delays that lead to the non-utilisation of services.

Any potential claims must be received by the agency in the 21 days following the client’s return, by email or mail, with written proof. We will be unable to consider any claims received more than 21 days following the return of the client. In the case of a legal dispute, the case will be submitted and governed as per New Zealand laws and under New Zealand jurisdiction.

Driving in NZ and Australia

If you do not possess a New Zealand driver’s license, you can use your overseas or international driver’s license for up to 12 months in New Zealand if it is issued in English. If your licence is not in English you must carry, in addition to your original driver’s licence, an international driving permit or an English translation of the licence issued by an NZTA authorised translator. The client is responsible for acquiring the necessary documentation before the beginning of their trip.